1 ) Tech Support : “I need you to right-click on the Open Desktop.” Customer : “Ok.” Tech Support : “Did you get a pop-up menu?” Customer : “No.” Tech Support : “Ok. Right click again. Do you see a pop-up menu?” Customer : “No.” Tech Support : “Ok, sir. Can you tell me what you have done up until this point?” Customer : “Sure, you told me to write ‘click’ and I wrote ‘click’.” ———— ——— ——— ——— - 2) Customer : “I received the software update you sent, but I am still getting the same error message.” Tech Support : “Did you install the update?” Customer: “No. Oh, am I supposed to install it to get it to work?” ———— ——— ——— ——— ——— – 3)Customer : “I’m having trouble installing Microsoft Word.” Tech Support : “Tell me what you’ve done.” Customer : “I typed ‘A: SETUP’.” Tech Support : “Ma’am, remove the disk and tell me what it says.” Customer : “It says ‘[PC manufacturer] Restore and Recovery disk’.” Tech Support : “Insert the MS Word setup disk.” Customer : “What?” Tech Support: “Did you ...
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